Consider these scenarios:
- While attempting to service a piece of equipment using an outdated set of instructions, an employee breaks the equipment and injures themselves.
- A senior manager spends several hours defusing a customer problem that was created when an employee delivered inaccurate policy information – information gotten from a training video they watched last week.
- Sales is trying to close a lucrative deal, and decides to give the customer a peek at the online training that supports new product users. They discover some of the modules are branded with an old logo and color scheme. This lack of attention to detail causes the customer to back out of the deal.
These scenarios have two notable things in common:
- They are all costly (potentially VERY costly) for the business involved.
- They all could have been prevented by regularly updating training materials.
Updating existing materials frequently ends up at the bottom of the priority list, even for companies with dedicated learning and development staff. There is always new content to create, new problems that need solutions, and emerging priorities that need attention.
Existing training materials can get labeled as “good enough” until some consequence makes it clear that they really aren’t. Even when someone recognizes this, what do you do when there just isn’t enough time to do everything?
Allow me to help with that.
Announcing...
Click the logo learn more about how I can help your business with its training needs and book a FREE consultation.
Anyone who gets a free consultation on my January calendar gets $100 off my paid services.
To provide you a taste of the support I can offer, anyone who subscribes to my email list will get a free tool that you can use to evaluate any existing piece of training content to see what updates it might need.
What do you do to ensure that your employee and/or customer training materials are kept up to date? Let me know in the comments!