Welcome to my blog! This is where I offer regular tips and insights into creating effective training, efficiently organizing information, delivering engaging presentations, and more. New blog posts come out on the 1st and 3rd Thursday of every month.
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Why Your Change Management Plan Might Be Setting You Up to Fail
There is a particular kind of conversation that goes like this: Someone has a long list of things that need to change in their business. They know it’s a lot to ask of their staff. When you
When the Instructions Let You Down
Picture this. You’re working a shift, and you notice something that needs updating — a digital display, a menu, a sign. Maybe there’s a typo
How Often Do You Put Yourself in Your Customers’ Shoes?
Let’s get something out of the way up front. I have worked in retail, food service, and public libraries, and I can definitively say that
If I Could Delegate Everything, Here’s What I’d Keep
I’ve been learning more about AI lately, specifically the ways in which it can be valuable to a solopreneur like myself. I am not an